Refund & Return Policy
Refund & Return Policy
At Luxeli Quidation, we want you to be completely satisfied with your purchase. If youāre not fully satisfied, weāre here to help. This Refund & Return Policy explains the terms for returns, refunds, and exchanges.
1. Returns
We accept returns on most products within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in the original packaging
- Accompanied by a receipt or proof of purchase
Non-Returnable Items
Certain items may not be eligible for return, including but not limited to:
- Clearance items
- Gift cards
- Downloadable software or digital items
If you have questions about return eligibility for a specific item, please contact our support team.
2. Return Process
To initiate a return, please contact our Customer Support team at support@luxeliquidation.com or call +[Your Contact Number]. Our team will provide you with return instructions and a return authorization if applicable.
- Shipping Costs: Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error.
- Return Shipping Address: After contacting us, we will provide the appropriate return shipping address.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original payment method within 5-10 business days.
Original Shipping Fees
Shipping costs are non-refundable unless the return is due to a defective or incorrect item.
Partial Refunds
In some cases, partial refunds may be granted for items that are:
- Returned in a used or damaged condition
- Missing parts not due to our error
4. Exchanges
We replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 30 days of receiving your item. Exchanges are subject to product availability, and if an exact replacement is unavailable, we may offer a similar product or process a refund.
5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of receipt. We may request photos of the damaged item and the packaging for verification. Once verified, weāll arrange a replacement or refund as quickly as possible.
6. Late or Missing Refunds
If you havenāt received a refund after the specified processing time, please:
- Check with your bank or credit card company, as it may take additional time for funds to be posted.
- Contact our Customer Support team if you continue to experience delays.
7. Contact Us
If you have any questions about our Refund & Return Policy, please donāt hesitate to reach out to us:
Email: support@luxeliquidation.com
Thank you for choosing Luxeli Quidation! We appreciate your business and are dedicated to providing a positive shopping experience.